About US:
Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They now wish to recruit for a valuable client in the Telecom and the financial services industry.
Job Summary: The Customer Advisor- Call Center will receive calls from Customers and provide them with accurate information about the client’s pricing, terms and conditions, trouble-shoot arising complexities, offer solutions to customer pain areas, among others. The jobholder should have a passion for customer service and the ability to deliver service excellence to our client’s customers as first point of contact. Your role is to help the client’s customers get the right information in a clear and efficient manner. You will be working between shifts during the week and weekend, your workstation will be within the Central Business District.
Qualifications, Skills and Experience:
· The applicant should at least hold a diploma in a relevant field. Degrees is an added advantage
· The applicants should have a passion for and ability to deliver excellent customer service
· Excellent listening and language skills – with a knowledge of more than one language an added bonus.
· Deliver accuracy and speed of service whilst building rapport with customers
· Be open, honest and trustworthy
· Good team player
· Be able to maintain excellent timekeeping/shift adherence
· Ability to deal with complex queries/complaints and to show empathy to customers
· Computer literacy skills i.e. proficiency in Word and Excel
· Pass our mandatory health checks
You will receive full training in order to:
· Provide accurate information to customers using the training provided
· Achieve individual and business targets
· Contribute to a positive and supportive business environment
We shall, in conjunction with our client:
· Provide a conducive environment in which to work
· Complete regular motivational activities
· Recognise outstanding achievers
· Offer you a market-competitive pay
· Enroll you on the staff Savings Scheme
How to Apply:
All candidates who wish to work as Customer Advisors – Call Center are encouraged to apply by sending us their updated CVs to: recruitment@exquisitesolution.com and copy admin@exquisitesolution.com with the subject line “Customer Advisor – Call Center.”
Note: Only shortlist candidates will be contacted. If not contacted within two weeks after application deadline, then you may consider your application unsuccessful.
Deadline: 18th November 2017