About US:
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda serving over 1,300,000 clients (a quarter of the banking population) in 58 branches spread countrywide. We are one of Uganda’s top three financial organisations, employing more than 1,900 people. Joining Centenary Bank is an opportunity to use your skills and experience in tackling real world problems.

Job Summary: The Client Relationship Manager -High Net Worth will be responsible for developing and maintaining a proactive customer advisory relationship management that includes effective consultative selling and structuring of solutions for potential or existing High Net Worth customers in line with the set targets, service standards and strategic objectives of the Bank.

Key Duties and Responsibilities:
Implement effective sales and generate monthly sales performance reports in line with the set targets.
Steer and monitor the growth of the loan book and deposits of the bank and initiate key drive strategies of driving the business.
Actively market and effectively generate leads, create and periodically update customer databases for potential and existing High Net worth customers and recommend financial solutions based on customer value line with the set targets.
Periodically generate a database of market information on the High Net Worth customers and provide integrated financial product solutions in line with banking practice and identified customer needs.
Plan and implement customer relationship management training/sensitization programs for all bank staff in line with the High Net Worth customer expectation, the identified training needs and the bank’s customer service strategy.
Conduct periodic visits or meetings to achieve understanding of the High Net Worth customer segment business needs intended to build a loyal customer base.
Recommend procedural, process, and policy changes required to meet High Net Worth customer expectation, needs and generate periodic useful status reports.
Maintain an updated database for the potential High Net Worth customers and give direction to branches on the key revenue generating strategies of the bank.
Work closely with Branch Management and staff to implement and monitor a system of ensuring continued compliance with Know your Customer and risk management policies in line with bank procedures.

Qualifications, Skills and Experience:
The Client Relationship Manager -High Net Worth should hold an Honors degree in Business Administration, Economics, Commerce, Statistics or any other related discipline from a recognized University. Possession of a Postgraduate qualification in Business Management, Marketing, Economics or any other related disciplines is an added advantage.
A minimum of five years’ experience in a large corporate and busy banking environment working directly with clients preferably; Credit, Banking, Marketing and Client Relationship Management with two years having been at supervisory / managerial level.
Excellent Marketing skills
Possess the ability to work independently ,with excellent communication skills
Strong negotiation and persuasion skills
Good computer literacy skills
Excellent interpersonal and people management skills
Advanced analytical and problem solving skills
Team building skills
Possess the ability to creatively and professionally resolve customer queries in challenging situations
Ability to handle multiple tasks simultaneously and timely.

How to Apply:
All candidates who desire to join Centenary Bank should send their applications by following the instructions below; downloading an application form for employment, filling it and enclosing an application letter, Curriculum Vitae (CV) with three professional referees and copies of academic testimonials/certificates and send the application to:

General Manager, Human Resources Centenary Bank, P.O. Box 1892 — Kampala, Uganda.

Note: While we thank all applicants for your interest. Only shortlisted applicants will be contacted. Only shortlisted applicants will be contacted.

Deadline: 20th February 2015 by 5:00 pm